I was asked this seemingly simple question recently and it got me thinking. I could do any number of jobs, for any number of companies, so why do I do my job? I’ll be honest at first I didn’t even know. I tried to think of the highlights of my time at Incorez. What do I like about my job? What are the bits of the job that keep me going through the failed batches and gelled polymers that are impossible to clean up?
It took me a while to figure it out but the answer was actually very simple. I do my job to make my customers products better. That glint in a customer’s eye when they realise their product is better because of something I’ve done, that’s why do I my job.
That’s when you can see their mind racing. With a better product, they can see the new business they can win. Their machines can run faster, they can enter a new market area, they can beat their competition. There’s an exciting buzz about those hushed conversations between colleagues as they realise what an improved product could do for them.
A better product means a different thing to each different customer, but empowering my customers to do what they’ve been trying to do is very satisfying. I love that moment when after weeks of work, you know you’ve got it right.
How I do this varies hugely, sometimes I’ve made a completely new resin from the ground up, other times I’ve simply helped someone tweak their formulation. To be honest it doesn’t even matter.
As I sit and think through most of the highlights of my time at Incorez, it’s filled with these success stories. The time I helped my customer double their production speed. The time I finally showed my customer how they can achieve the finish they’ve been wanting. The time my customer managed to pass a test they’ve failed for years. All of these have the same thing in common; I helped improve my customers’ product.
If you have a product you want or need to improve you can contact me directly using the details below. I’ll try to help you if I can because it’s the best part of my job.